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Emergency Alerts

Safety is our number one priority at Visitu.  During an emergency, things can get hectic no matter how many times the drills are practiced.  We're here to help.

By default, Visitu provides 3 built-in emergency alert templates: Fire, Severe Weather, and Active Shooter.  You're free to use these templates as is or customize them.  Either way, the first step you'll want to take is to add what we call your school's or business' "First Responders".

Some examples of internal First Responders on a school campus would be: School Resource Officers, Principals, Director of Security, and/or Facilities Director.

Visitu can send alert notifications to three different groups: Your designated First Responders, Employees, and Visitors from the Who's Here section that are on campus currently to make them aware of the active threat, as well as relay safety protocol and procedures to them. After notified, internal First Responders for your school or business will then be able to quickly contact Emergency Officials. 

Add your First Responders:

  1. Select the Configuration menu in the top navigation bar.
  2. Click on the Emergency Alerts tab on the left-hand side menu.
  3. Scroll to the bottom of the page and click the button that says Add First Responder and input the details for that contact:

Update or Add Emergency Alert Messages:

  1. Select the Configuration menu in the top navigation bar.
  2. Click on the Emergency Alerts tab on the left hand side menu.
  3. Choose from the existing emergency alert templates for Active Shooter, Fire, or Severe Weather in the dropdown menu OR click the Add Emergency Alert button to create a title for your own custom template and then click Create.
  4. Add your own custom alert messages or update the default alert templates available with your school's information for both the email and SMS messages that will be sent out.

NOTE: When configuring templates, you can also use "smart" tags like $NOTES or $ORGANIZATION. Here's how:

If you put the $ORGANIZATION smart tag in your email or SMS message, the system will then pull in your school or company name located in the Branding menu on the left-hand side of the Configuration menu in the dashboard where you input your Company Name into the specified field:

If you put the $NOTES smart tag in your email or SMS message, it will then connect any additional notes input into the Notes text box that need to be sent out with your email and SMS notifications. You'll see the Notes text box just before the alert is sent out, when you click on the red Emergency button in the top right hand corner of the dashboard. The Notes text box will look like this:

  

Here's an example of using the smart tags in your email or SMS messages:

After the alert has been sent, this is what it will look like in the text and in the email notifications:

NOTE: Be sure to save your changes by clicking on the Save button at the bottom of the page when finished editing.

Send an Emergency Alert:

  1. In the top navigation bar of the dashboard, click the Emergency button drop-down list and select the alert you'd like to send.
  2. Next, choose the groups you'd like to send the alert to. The groups you can send the alerts to include:

    1. Selecting "First Responders" will send the emergency alert to the people you've previously listed under Emergency First Responders in the Emergency Alerts settings page.
    2. Selecting "Employees" will send the emergency alert to any employees you've added in the Employees database that have an email address and SMS phone number listed.
    3. Selecting "Visitors" will send the emergency alert to all Visitors in the Who's Here section of the dashboard who are currently on campus or on the premises. 
  3. Click Send and then confirm that the alert needs to be sent out. Now the alert has been sent- you will see a green notification message that the notification has been successfully sent.

NOTE: Please make sure all employee information is current and up to date to ensure that they will receive emergency alert email and SMS notifications.   

 

 

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